Return and refund policy

ORPHE LLC Refund Policy

At ORPHE LLC, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a clear and fair refund policy.

Eligibility for Refund

To be eligible for a refund, your request must be made within 30 days of receiving your order. The product must be returned in its original condition, unused, undamaged, and in its original packaging. Returned items that do not meet these criteria may not be eligible for a refund.

Refund Process

To initiate a refund request, please follow these steps:

Contact our customer service at contact@honoviafit.com with your order number, a description of the returned item, and the reason for your return.
Receive return instructions from us. We will provide you with the return address and specific instructions for shipping your product.
Ship the item to the provided address. We recommend using a traceable shipping service to ensure the product arrives safely.

Once we have received and inspected the returned product, we will notify you of the approval or rejection of your refund request. If approved, a refund will be processed and credited to your original payment method within 7 to 10 business days. Please note that the original shipping fees are non-refundable.

Exchanges

If you wish to exchange a product, please follow the same process as for refunds. Clearly indicate that you would like an exchange in your initial request. Exchanges are subject to product availability.

Non-Refundable Items

Certain categories of products, such as sale items, gift cards, and personalized products, may not be eligible for refunds or exchanges. This information will be clearly indicated on the corresponding product page.

ORPHE LLC Refund Policy

Eligibility for Refund

Refund Process

Exchanges

Non-Refundable Items

Company Information